ORDER PROCESSING TIME

All orders placed on our website are processed & shipped within 3 business

        days (excluding weekends and holidays). If you have placed the order during the weekends

    or holidays, your order will be processed within the next business day.

Once processed, you will receive another notification when your order has shipped that will include the tracking

    number for you to be able to track your shipment.

All orders are shipped from our international warehouse

    located in Hong Kong.

FREE WORLDWIDE DELIVERY

We offer worldwide shipping for orders placed on our website.

For shipments bound for the United

        States (USA), we provide the following shipping options:

   

       

Free Standard Shipping

       

Applicable to orders below US$599

       

Delivery Time: 15-20 business days

   

   

       

Premium Express Shipping

       

Additional US$30 upon checkout

Free Upgrade for orders above US$599

       

Delivery Time: 5-7 business days

   

Upon checkout, you have the option to choose which mode of shipment you would like to use.

For European Union (EU) countries, shipments take between 7-10 business days to be received

    (not including weekends and public holidays).

For all other countries, shipments take between 10-15 business days to be received (not

        including weekends and public holidays).

*Delivery time may vary in cases of situations beyond the control of the courier (e.g Extended customs clearance,

    severe weather conditions, government lockdown, movement restriction policies, strikes, riots, etc).

SPLIT SHIPMENT

Due to logistics and other operational needs, we reserve the right to split the order without prior notification.

VAT / IMPORT TAX

For Shipments to the UK, the price calculated upon checkout includes the 20% VAT that will be

    remitted to HMRC upon shipment of the order.

For Shipments to Countries within the European Union (EU), starting from 25 Oct 2023, the price calculated

    upon checkout does not include the VAT and additional shipping handling fee. Any orders placed before 25 Oct 2023

    are still VAT-covered.

For Shipments to the Rest of the World, be advised that the price on our website are non-inclusive

    of local tax, VAT, import fees or other shipment clearance costs which may apply depending on where you are. Any

    charges applied upon import are the customer’s responsibility and must be paid by the customer.

REFUSED / RETURN TO SENDER SHIPMENTS

Refused & return to sender packages that are not received due to negligence on the part of the recipient due to

    the following reasons;

       

  • Incorrect & invalid shipping information (e.g wrong delivery address, wrong contact number)

    •    

  • Refusal to pay import duties when requested by customs

    •    

  • Refusal to provide local customs assistance in providing information

    •    

  • Refusal to collect shipment at designated collection points (for addresses where couriers cannot redeliver to)

       

These are refunded only once when the shipment is received back in our warehouse, less the cost of shipping to and

    from the destination country, as well as any applicable duties and taxes.

DELIVERY RESTRICTIONS

We offer FREE worldwide shipping with the exception of the following countries/regions:

       

  1. Russia

    2.    

  2. India

    3.    

  3. Pakistan

    4.    

  4. China

    5.    

  5. South & Central America

    6.    

  6. Africa

    7.    

  7. Middle East

    (except Dubai & Abu Dhabi)

    8.    

  8. Iran

    9.    

  9. Canary Islands

    10.    

  10. Turkey

    11.    

  11. Ukraine

    12.    

  12. Greece

    13.    

  13. Belarus

*We do not ship to APO/FPO and PO BOX addresses and a valid physical address is required in order to process

        your order.